WhatsApp for people
Customers discover, register, book, buy, pay and ask for help. Authorized staff receive tasks, search approved business knowledge and manage daily work in a channel they already know.
Built for businesses that run on WhatsApp
Your business assistant on WhatsApp
Duka Intelligence is a WhatsApp-first business assistant that helps customers and staff across your Front Desk, Service Desk and Back Office.
Approved Meta Tech ProviderStart with one workflow. Add more as your business grows.
One assistant, three service centres
A customer starts on WhatsApp. Your team sees the work.
Every step stays connected to the right business, customer and outcome.
Customer on WhatsApp
I would like to book a consultation.
Here are the services and available times for this business.
Booking confirmed
Front DeskConnect
Service DeskServe
Back OfficeOperate & Understand
Staff and managers
Service Desk booking added to today's schedule
Back Office staff notified and assigned
Journey and utilization updated
One business journey
From the first hello to the daily report
Duka connects how customers find you, what they complete, the work your team performs and the results managers need to see.
- 01
Discover
Bring people in from websites, QR codes, social profiles, WhatsApp ads, catalogs, campaigns and shared links across WhatsApp and Meta surfaces.
- 02
Onboard
Introduce the business, answer approved questions, present relevant offerings, capture details and record the right consent.
- 03
Self-Serve
Let customers book appointments and tickets, place orders, register lots, set buying preferences, bid, make payments or request help.
- 04
Operate
Help authorized staff manage schedules, orders, customer handoffs, collections, enterprise search and daily tasks through WhatsApp.
- 05
Understand
Turn customer journeys and connected business data into clear operational, customer and management reports.
More than 3 billion people in over 180 countries use WhatsApp. Source: Meta, September 2025
Adopt at your own pace
Start with the service centre you need now
Front Desk, Service Desk and Back Office are independently selectable. Activate one useful service centre first, then add another when the business is ready.
Compare service-centre modules- Centre 1Front DeskConnectHelp people discover the business, get welcomed, onboard, find approved information and reach the right next step.
- Centre 2Service DeskServeHelp existing customers and newly onboarded customers complete requests, transactions, payments and support journeys.
- Centre 3Back OfficeOperate & UnderstandHelp authorized staff coordinate work, use approved knowledge and understand operational and customer outcomes.
Duka Workspace for control
Administrators connect WhatsApp accounts, configure services and workflows, manage templates and catalogs, assign staff access, monitor delivery and review business results.
Configured around your work
One assistant, different business journeys
Clinics and wellness
Service discovery, appointments, tickets, deposits, reminders, rescheduling and staff schedules.
Retail and services
Catalogs, enquiries, orders, merchant collections, customer support and daily operations.
Markets and auctions
Participant registration, inspection, matching, bidding, payment and delivery confirmation.
Member organizations
Product discovery, member self-service, authorized knowledge search and management reporting.
Helpful by design. Controlled by your business.
Duka works through approved information, roles, skills and workflows. AI helps understand requests and retrieve trusted context; governed services remain responsible for consequential actions.
- Tenant-isolated workspaces and credentials
- Role-based customer, staff and administrator access
- Consent-aware messages and approved templates
- Merchant-owned payment accounts
- Auditable workflows and human handoff
Give your business an assistant that can welcome customers, help your team and explain what happened.
Start with one job on WhatsApp, then grow at your own pace.