Clinics and wellness
- Front DeskDiscover services, locations and requirements
- Service DeskBook, reschedule and pay a required deposit
- Back OfficeManage schedules and review utilization or cancellations
Business journeys
Duka adapts to the work, not just the industry label
Shared capabilities such as discovery, self-service, payments, staff operations and reporting are configured around each business's services, rules and roles.
Retail and professional services
- Front DeskDiscover products, services and current campaigns
- Service DeskConfirm an order or booking and collect payment
- Back OfficeManage fulfilment and review demand or completed journeys
Markets and auctions
- Front DeskRegister sellers, buyers and buying preferences
- Service DeskInspect lots, match buyers, bid and collect payment
- Back OfficeApprove exceptions and coordinate collection or delivery
SACCOs and member organizations
- Front DeskExplain public products, requirements and next steps
- Service DeskProvide verified member self-service
- Back OfficeSearch authorized knowledge and review operational metrics
Shared platform, tenant-specific business
Duka reuses secure platform capabilities while each business keeps its own identity, WhatsApp assets, services, catalogs, staff, payment account and operating configuration.
- Business-owned WhatsApp account
- Tenant-specific products and services
- Workspace staff and role assignments
- Published templates and Flows
- Merchant payment connection
- Sector and business reporting
Discover your first journey
Start with a journey your customers or staff already perform, then add more when the business is ready.