Operational Knowledge
Dashboard-style outcomes for daily managerial outlay: what needs attention, what changed, what is at risk, and which follow-ups matter.
Daily summaries
Operational risks
Performance movement
Follow-up lists
Solutions
Practical AI solutions for knowledge, operations, and action
Duka Intelligence helps organizations unify knowledge, find trusted answers, listen across customer channels, serve external clients, and use AI to complete work through governed Duka Agents.
Enterprise Search
Search across systems, documents, emails, chats, folders, APIs, and governed knowledge objects with permission-aware answers.
Trusted retrieval
Source citations
Access-aware answers
Cross-tool search
Social Media Listening
Bring customer-facing channels into the knowledge layer for inquiry retrieval, complaint summaries, engagement themes, and response context.
Complaint summaries
Campaign feedback
Lead intelligence
Response drafting
AI For Action
Move beyond answers. Duka Agents recommend next steps, prepare tasks, draft responses, trigger approved workflows, and route approvals.
Next-step recommendations
Task preparation
Workflow triggers
Outcome tracking
Client Self-Service
Serve external clients through WhatsApp and other familiar channels with governed answers, guided support, inquiry retrieval, and approved handoffs.
WhatsApp self-service
Client FAQs
Guided support
Human handoff
Delivered through the tools teams already use
Whether the need is operational visibility, enterprise search, social listening, AI-assisted action, or external client self-service, Duka Agents can work through familiar channels like WhatsApp, dashboards, APIs, and embedded workflows.