How Duka works

One governed path from a WhatsApp message to completed business work

Duka connects the customer conversation, the staff task and the management result without allowing a chat message to decide who has access or what business action is valid.

Where the assistant works

Connect

Front Desk

Help people discover the business, get welcomed, onboard, find approved information and reach the right next step.

Serve

Service Desk

Help existing customers and newly onboarded customers complete requests, transactions, payments and support journeys.

Operate & Understand

Back Office

Help authorized staff coordinate work, use approved knowledge and understand operational and customer outcomes.

The journey through Duka

Step 1
Connect the business
Use Embedded Signup with the business owner's Facebook account, then link services, catalogs, entry points and approved business information.
Step 2
Recognize the context
Resolve the receiving business, the customer or staff member, their journey and the access they are allowed.
Step 3
Offer the right skill
Present only the discovery, self-service or staff actions enabled for that business and role.
Step 4
Complete governed work
Run booking, ordering, payment, approval, handoff or retrieval through a controlled workflow.
Step 5
Record the outcome
Keep message, journey, workflow and business outcome history for operations and reporting.

WhatsApp assistant

The business's customers and staff use a familiar channel. Templates, Flows, catalogs, buttons and free-form conversations guide each approved journey.

Duka Workspace

Administrators connect channels, manage assets, enable skills, assign staff access, monitor delivery and control how the assistant operates for their workspace.

Under the assistant

A platform built for trusted action

Connected knowledge

Bring together approved operational data, documents, messages and business records without exposing raw systems to every user.

Enterprise search

Let authorized staff find grounded answers from the knowledge available to their workspace and role.

Deterministic workflows

Use explicit business states and validation for bookings, orders, payments, approvals and other consequential work.

Purposeful AI

Use AI to interpret intent, retrieve context and explain results while governed services remain responsible for actions.

Authority comes from the workspace, not the prompt

Tenant and workspace isolation

Verified customer and staff identities

Published skills and allowlisted actions

Consent and messaging-window controls

Encrypted credentials and message retention

Audit and usage attribution

Start with one journey, then reuse the foundation

The same workspace, channel and controls can support additional customer, staff and reporting capabilities when the business is ready.

Compare service-centre modules