Connect
Front Desk
Help people discover the business, get welcomed, onboard, find approved information and reach the right next step.
About Duka Intelligence
Every business deserves a capable assistant
Duka Intelligence is a WhatsApp-first business assistant that helps customers and staff across your Front Desk, Service Desk and Back Office.
One assistant across the business
Start at the Front Desk. Extend to service and operations.
Duka Intelligence connects the places where customers arrive, requests are completed and staff coordinate work. Each service centre can be activated independently around the business's immediate need.
Serve
Service Desk
Help existing customers and newly onboarded customers complete requests, transactions, payments and support journeys.
Operate & Understand
Back Office
Help authorized staff coordinate work, use approved knowledge and understand operational and customer outcomes.
Meet people where they are
Use WhatsApp as the familiar front door for discovery, self-service, support and staff operations.
Turn conversation into work
Connect intent to approved services, workflows, handoffs, collections and business outcomes.
Keep the business in control
Respect tenant ownership, identity, roles, consent, payment accounts and auditable actions.
Make activity understandable
Turn customer journeys and connected operating data into useful reports and decisions.
Built by Akili Data for practical business use
Start with one customer or staff journey, prove the value and expand at the pace the business can support.
Talk to our team