Tenant isolation
Every channel, customer, workflow, order, payment and report remains scoped to the correct tenant and workspace.
Trust and control
A useful assistant should know what it is allowed to do
Duka separates conversation from authority. A message may express intent, but workspace identity, permissions, business rules and workflow state determine the action.
Role-based access
Customers, staff and administrators receive different permissions from verified identities and authoritative role assignments.
Approved skills
A workspace runs only published skills, allowlisted tools and validated tenant configuration.
Grounded knowledge
Staff search and AI assistance use approved business knowledge, citations, freshness and source context.
Consent-aware messaging
Proactive messages respect consent, suppression, approved templates and WhatsApp conversation-window rules.
Merchant-owned funds
The merchant owns the connected payment account. Duka initiates and reconciles collections without pooling merchant funds.
AI assists. Workflows decide.
AI can classify a request, retrieve context and explain a result. Deterministic services validate availability, amounts, identities, approvals and state changes.
Secrets stay outside prompts and configuration
Provider credentials are resolved from managed secret storage. Workspace configuration contains stable references and approved business settings, not reusable access tokens.
Meta discovery, governed WhatsApp journeys
Duka Intelligence is a Meta Tech Provider helping businesses connect and operate customer journeys on WhatsApp.
Duka works with entry points across Meta's apps and messaging surfaces. Where configured, discovery on Facebook, Instagram, Messenger and Meta ads is channelled into the business's connected WhatsApp account, where governed customer journeys continue.
More than 3 billion people in over 180 countries use WhatsApp. Source: Meta, September 2025
