Connect
Front Desk
Help people discover the business, get welcomed, onboard, find approved information and reach the right next step.
The Duka assistant
One assistant for customers, staff and managers
Customers get a guided route to the business. Staff get authorized tools and knowledge. Managers get a connected view of work and outcomes.
Serve
Service Desk
Help existing customers and newly onboarded customers complete requests, transactions, payments and support journeys.
Operate & Understand
Back Office
Help authorized staff coordinate work, use approved knowledge and understand operational and customer outcomes.
Service Desk self-service on WhatsApp
Request a service
Provide the information required to start an approved Service Desk journey.
Book
Choose a service, ticket, provider, date or time from what the business currently offers.
Buy and pay
Review products or services, confirm an order and pay into the merchant's connected account.
Get support
Use self-service where possible and move into a tracked human handoff when needed.
Back Office operations through WhatsApp
A staff member sees only the business knowledge and actions allowed by their tenant, workspace, shop and role.
- Ask for today's schedule or work queue
- Manage orders, appointments and customer handoffs
- Search approved enterprise knowledge
- Receive inspection, approval and collection tasks
- Review utilization, journey and performance summaries
AI where interpretation helps
Duka can understand natural-language intent, find approved context, summarize evidence and explain the next step.
Workflows where correctness matters
Business services validate identity, availability, prices, payment evidence, approvals and state changes before an action completes.
Choose the first job your Duka assistant should complete
Begin with discovery, booking, ordering, staff search or another focused journey.
See Duka in action