Source connectors
Connect business systems, files, folders, email, chat apps, social channels, and internal APIs.
Platform
The AI knowledge layer for workspace assistants
Duka connects organizational knowledge, processes it into governed objects, teaches assistants safe workspace skills, and delivers answers through WhatsApp, dashboards, APIs, and embedded workflows.
Platform Flow
1
Sources
2
Ingestion
3
Data layers
4
Knowledge objects
5
Retrieval
6
Knowledge API
7
Workspace assistant
Knowledge Object Processor
Clean, extract, normalize, enrich, deduplicate, and organize information into AI-safe objects.
Governance layer
Apply tenant isolation, role-based permissions, citations, freshness, quality checks, and lineage.
Workspace skills
Teach assistants approved retrieval, explanation, reporting, follow-up, and task execution skills.
Chat app access
Let approved teams interact through WhatsApp and familiar channels, with every answer permission-aware.
APIs and embedded workflows
Expose governed knowledge to dashboards, internal apps, workflow surfaces, and partner systems.
Governed Objects
Assistants reason over objects, not raw systems
The processor gives AI agents the context they need without giving them broad access to operational databases, inboxes, folders, or admin tools.
Customer and member knowledge
Operational knowledge
Revenue and performance knowledge
Inventory and service knowledge
Communication and engagement knowledge
Task and workflow knowledge
Deployment Options
Deploy for speed or for stricter governance boundaries
Use Duka as managed SaaS for the fastest rollout, or as a dedicated instance when internal policy requires stronger isolation, custom controls, or customer-specific infrastructure boundaries.
Managed SaaS
Teams that want the fastest route from pilot to production with Duka managing the platform operations.
- Fastest setup and rollout
- Managed updates, monitoring, and platform operations
- Standard connectors and workspace assistant delivery
- Lower infrastructure overhead for the customer team
Dedicated Instance
Organizations whose policies, regulator, procurement process, or risk model does not allow shared SaaS.
- Single-tenant deployment boundary
- Custom network, access, and integration controls
- Customer-specific environment separation
- Flexible alignment with internal governance policies
Designed to integrate quickly
Start small, prove trust, then expand. Duka can begin with a focused knowledge set before connecting deeper systems and workflow actions.
Files, exports, spreadsheets, PDFs, and document batches
Cloud storage, shared folders, and Microsoft 365-style repositories
Email, WhatsApp, chat channels, social channels, and web inquiries
APIs, databases, warehouses, and internal operational systems
Pilot to production without rebuilding your stack
- 1Start with a focused workspace and high-value knowledge sources
- 2Configure users, roles, permissions, and assistant channel access
- 3Teach initial skills for retrieval, summaries, follow-ups, and handoffs
- 4Validate citations, answer quality, freshness, and safe fallbacks
- 5Expand into deeper integrations, more workspaces, and controlled tasks
Built for controlled assistant access
Every retrieval and action can be constrained by allowed users, allowed objects, allowed actions, citations, and audit rules.